FAQ

1. How do I place the online order with Bloomsward ?

    - To make a purchase on our website, you must first select the city where you want to send your order. This way, you'll be able to view the flowers & Gifts available from our catalogue.

Once you've selected the City, you can choose from the various available options that you like the most. You can also add some extra details to your gift and a personalized message for the recipient to the cart.

After you've finished selecting your products, you'll need to input the delivery details for your order. It's very important to verify that all the information is correct to ensure your order arrives without any issues.

Lastly, the system will guide you through entering the payment details, which will be securely processed through our platform.

Once the order has been confirmed, you'll receive an email with the summary of your purchase, and our system will assign it to one of our trusted florists.

We always strive to keep the prices of our products as affordable as possible. However, on occasions, we may need to adjust them if the florist informs us of any variations in the cost of materials, preparation, or transportation.

If this happens with your order, we will promptly contact you to inform you of the changes.

2. Can I Order flowers for same day delivery ?

    - Yes! if the order is placed before 7:00 pm (Arabian Standard Time ) we will process and deliver your order between 9:00 pm to 11:00 pm same day.

3. How I can track my Order ?

   - Once we receive your order, we will start notifying you via email with the progress of each step, The moment you make the purchase - it will start showing "processing" and all other steps too via email for example:- the order is getting ready, the order is on the way, the order is delivered, if in case you don't receive emails you can check the status from the Bloomsward app or from our website under "My account" section or you can always reach the customer service for any help you need..

4. What quality standard can I expect from the flowers?

   - We as a company always trying to maintain the best quality and delivery standard to meet the expectations of our valuable clients, We always make sure that the flowers that are being used to design any sort of bouquets are getting picked fresh without any compromise, Nonetheless, occasionally the flower quality may be affected by factors beyond our control. If you have received flowers that do not meet the quality standards you expected, please send us a photo of the product and your order number via email at info@bloomsward.com. We will try to solve the problem as soon as possible.

5. How can I change the delivery address?

    - In order to deliver your gift to your precious person, we just need thier accurate contact number, Since we don't follow the address on the order- Our delivery team will directly coordinate with the recipient in order to get the proper google maps location on whatsapp to deliver the order as per the time slots provided without making any delays unless it's a surprise delivery. ( You can write to us under Delivery note  box while placing your order for surprise delivery).

6. How are the discount codes applied?

    - If you have a discount code and you wish to use it for your purchase, you simply need to select the "Discount Code" box before confirming payment, on the right side of the screen. Next, you should introduce your code and confirm it. Lastly, you just need to wait for the website to confirm the correct application of the discount to proceed with the payment of your purchase.

Please remember that it is not possible to accumulate more than one discount in the same order, so if you have more than one code you will have to choose which one you wish to use. Additionally, we cannot apply the discount if the code has not been introduced correctly during the purchasing process.

If you have any questions about how to apply your discount, you can always write to us.

7. Can I change or cancel my order?

  - Once you have placed your order, you will not be able to modify or cancel it under any circumstances, as order processing begins immediately after the order is placed.

8. Can I request a refund of my order due to shipping delays?

   - Unfortunately, due to unforeseen circumstances beyond our control, delivery delays may occur. However, we do not offer refunds for these delays, as we make every effort to meet agreed upon deadlines. We are committed to providing the best possible experience and appreciate your understanding in these situations.

9. How can I request an invoice?

   - If in case you require an invoice you can send us email at info@bloomsward.com, we will forward you the pdf invoice.

10. Why have I received a different additional product to the one I ordered?

     - We sometimes cannot guarantee a specific brand in the products that will be added to your order. In addition, it is possible that these products will not be exactly the same as those that appear in the photos published. But don't worry, we assure you that they will always be of a similar quality to those you see on our website.

نحن نعد بجعل إرسال واستلام هدايانا أمرًا ممتعًا. لذا، إذا لم يكن هناك شيء مثالي بنسبة 100%، فسيبذل فريق Customer Delight دائمًا جهدًا إضافيًا لتصحيح الأمر.

BLOOMSWARD - CONNECTING EMOTIONS............